The Amazon Glitch-Snafu-Hack (depending on whom you read) has been much in the news the last few days, but this piece at the Washington Post - which speaks to the heart of the assumptions in Amazon's "algorithm" - is especially worth reading.
The issue with #AmazonFail isn't that a French Employee pressed the wrong button or could affect the system by changing "false" to "true" in filtering certain "adult" classified items, it's that Amazon's system has assumptions such as: sexual orientation is part of "adult". And "gay" is part of "adult." In other words, #AmazonFail is about the subconscious assumptions of people built into algorithms and classification that contain discriminatory ideas. When other employees use the system, whether they themselves agree with the underlying assumptions of the algorithms and classification system, or even realize the system has these point's of view built in, they can put those assumptions into force, as the Amazon France Employee apparently did according to Amazon.
I highly recommend Deanna Zandt's take on the matter--it's spot on:
"More on #AmazonFAIL: Hackers, misogyny, homophobia and you"
Posted by: Anna Clark | April 15, 2009 at 10:35 AM
But if the problem was built into the algorithms themselves, why hasn't Amazon had this problem all the time, from the beginning? There has to be something more going on here than just homophobic algorithms.
Posted by: Niall | April 15, 2009 at 01:56 PM
Hi, Mark
Where can I get a copy of The Slap???
Em
Posted by: Emerson | April 15, 2009 at 08:29 PM